Also, below is a transcript of the podcast episode:
Jim Hunt: This is Jim Hunt for Bramasol’s Insights to Action podcast series. Today we’re really lucky to have Birgit Starmanns who is the Global Head for Thought Leadership Strategy and Programs at SAP’s Global Center of Excellence for Finance and Risk. She has functional experience in finance and management accounting including SAP S/4HANA finance as well as core SAP, ERP and EPM systems. She has over 30 years of experience across centers of excellence and a focus on solution marketing, solution management, strategic customer communities and management consulting organizations. So she is perfectly positioned to talk about our topic today, which is Change Management. Birgit, welcome. It’s good to have you here.
Birgit Starmanns: Thank you so much Jim. It’s great to be here.
Jim Hunt: So let’s dive right into it. What does change management entail from your perspective?
Birgit Starmanns: Change management is really the people side of the equation of change. When we all look at change management initially we’re looking at system implementations. What are the system tasks supposed to look like? How does data flow through the systems? And then what ends up happening is that sometimes we forget about the people side of the equation and then everyone gets nervous because they’re very resistant to change for very many different reasons. Some of it is fear of losing their jobs because all of a sudden we’re inserting more automation and sometimes it’s just a lack of understanding. So change management programs really need to involve frequent communications focusing on the why. And then also we have to have training programs. I have a great story of one of my consulting engagements, and this totally dates me because it puts us back into the nineties but we thought we were going to be training people on how to do plant management and we’re focused just on the SAP systems.