SAP RAR Delivery Manager

Job opportunity – SAP RAR Delivery Manager

Location: Santa Clara, CA

Bramasol is based in Santa Clara, California, but candidates can live anywhere in the U.S.
Intermediate Travel

Employment Type: Full Time

Description:

The Bramasol Services SAP RAR Delivery Manager will be primarily responsible for overseeing our client’s projects and to ensure that they are meeting their service level agreements.
This individual will also participate in technical research and development to enable continuing innovation across the organization.
This position will act as a resource and an escalation point for the end user services personnel fielding incident requests and providing resolution and cause analysis.
Additionally, the individual in this position will work closely with all IT staff in all offices, domestic and international.
Intermittent travel between the offices is required.

Primary Responsibilities:

Partner Management:

Interpret and translate Client’s work statements and define/refine the Partner supply statement for optimal service delivery both for partners solutions
Overall responsible for the achievement of contracted service levels and end user satisfaction targets
Manage the delivery of SAP RAR services from service partnership as ‘One Service Team’ within the eco systems partners and internal IT

Governance & Engagement Model:

In conjunction with the partners, establish a governance model to address Operational, Tactical and Strategic forums individually and collectively
Responsible for providing governance and overseeing and managing various service vendors
Works with external partners and consultants to act as technical-project lead on implementing new projects and solutions
Participates in the planning, design, and implementation of new RAR solutions
Evaluate, recommend, and execute new support packs and update existing systems to ensure optimal performance and delivery
Documents changes and resolutions and follows approved change control processes
Maintains accurate and effective documentation for all the client projects
Participates in team meetings and group discussions
Research and recommend innovative solutions, and where possible, automated approaches for system administration tasks

Operational Excellence:

Establish full methodology and training processes and maturity within an organization
Oversee the coordination of multiple teams
Identify and build IP
Establish dashboard and matrixes for management reviews with partners
Drives Continues Improvement planning (CIP) with partners in both re-active and pro-active measures
Perform other duties as requested by the department VP or management

Required Skills/Experience:

Must have a deep & strong understanding of Financial, General accounting & controlling configuration (GL, AP, FA, Banking, PCA, IO, COPA, etc.)
Must have a deep & strong understanding of SAP SD/FICO modules
Must have a deep & strong understanding of lead role work and worked as a Portfolio manager role
Demonstrated ability to manage large, complex scopes of work
Must be customer service oriented
Self-motivated and able to take responsibility
Able to work under pressure and meet deadlines
Ability to work effectively within a group or individually
Must be able to communicate effectively with varying levels of management, users, and team members, both written and verbal
Excellent project management, documentation, and organizational skills

Preferred Background:

Bachelor’s Degree in Computer Science or related and MBA (preferred)
A minimum of 10+ years of SAP Service Delivery experience
Must have completed at least three to four end-to-end implementations
Able to manage a team of consultants focused on solution delivery
Project Management experience with large and medium sized enterprises
Experience working in a complex, fast paced environment preferably in the financial industry

Job opportunity – SAP RAR Delivery Manager

Location: Santa Clara, CA

Bramasol is based in Santa Clara, California, but candidates can live anywhere in the U.S.

Intermediate Travel

Employment Type: Full Time

Description:

The Bramasol Services SAP RAR Delivery Manager will be primarily responsible for overseeing our client’s projects and to ensure that they are meeting their service level agreements.

This individual will also participate in technical research and development to enable continuing innovation across the organization.

This position will act as a resource and an escalation point for the end user services personnel fielding incident requests and providing resolution and cause analysis.

Additionally, the individual in this position will work closely with all IT staff in all offices, domestic and international.

Intermittent travel between the offices is required.

Primary Responsibilities:

Partner Management:

Interpret and translate Client’s work statements and define/refine the Partner supply statement for optimal service delivery both for partners solutions

Overall responsible for the achievement of contracted service levels and end user satisfaction targets

Manage the delivery of SAP RAR services from service partnership as ‘One Service Team’ within the eco systems partners and internal IT

Governance & Engagement Model:

In conjunction with the partners, establish a governance model to address Operational, Tactical and Strategic forums individually and collectively

Responsible for providing governance and overseeing and managing various service vendors

Works with external partners and consultants to act as technical-project lead on implementing new projects and solutions

Participates in the planning, design, and implementation of new RAR solutions

Evaluate, recommend, and execute new support packs and update existing systems to ensure optimal performance and delivery

Documents changes and resolutions and follows approved change control processes

Maintains accurate and effective documentation for all the client projects

Participates in team meetings and group discussions

Research and recommend innovative solutions, and where possible, automated approaches for system administration tasks

Operational Excellence:

Establish full methodology and training processes and maturity within an organization

Oversee the coordination of multiple teams

Identify and build IP

Establish dashboard and matrixes for management reviews with partners

Drives Continues Improvement planning (CIP) with partners in both re-active and pro-active measures

Perform other duties as requested by the department VP or management

Required Skills/Experience:

Must have a deep & strong understanding of Financial, General accounting & controlling configuration (GL, AP, FA, Banking, PCA, IO, COPA, etc.)

Must have a deep & strong understanding of SAP SD/FICO modules

Must have a deep & strong understanding of lead role work and worked as a Portfolio manager role

Demonstrated ability to manage large, complex scopes of work

Must be customer service oriented

Self-motivated and able to take responsibility

Able to work under pressure and meet deadlines

Ability to work effectively within a group or individually

Must be able to communicate effectively with varying levels of management, users, and team members, both written and verbal

Excellent project management, documentation, and organizational skills

Preferred Background:

Bachelor’s Degree in Computer Science or related and MBA (preferred)

A minimum of 10+ years of SAP Service Delivery experience

Must have completed at least three to four end-to-end implementations

Able to manage a team of consultants focused on solution delivery

Project Management experience with large and medium sized enterprises

Experience working in a complex, fast paced environment preferably in the financial industry